Returns and refunds

REFUND & CANCELLATION POLICY

Cancellations are accepted within the first 24 hours of purchase, as long as your order has not been shipped out yet. Otherwise, all sales are final and we do not offer returns or exchanges. Please email [email protected] if you need to make a cancellation.

To request a cancellation and partial refund, please send an email to [email protected] with your full name and order number. 

Custom orders, pre-orders and orders placed during a sale or at a discounted price are not applicable for cancellations.

Refunds will not be made in case of mail lost in transit by postal services if you did not purchase tracked and insured shipping. 

RETURNS & EXCHANGES

All sales are final. We do not accept Returns or exchanges upon delivery. Please read over any item descriptions, dimensions, and grading guides carefully before purchasing.

But please contact us if you have any problems with your order, and we will be more than happy to help! :)

DAMAGED ITEMS

We take quality very seriously, and only want the best for our customers. We inspect every product thoroughly before shipment but we are after all human and it is possible a defective product slipped passed us. If you received a defective product, please contact [email protected] with your order number, a photo of the product, and we will make it right.

Please send us an email within 2 weeks from the date of delivery, as any time frame after this will be considered as wear and tear and not subject to a replacement. 

Upon placing any order on our site, it is assumed that the customer has read and agreed to our shop policies. 

ORDER QUESTIONS

⇢ I still have not received my package, can you give me a refund?

Unfortunately no refunds will be given as stated in my shop policies. However, I'd be more than happy to help sort it out and look into it for you. Please reach out at [email protected] or fill out the contact form here with your order number.

⇢ LOST ORDERS - Marked as Delivered

Please understand that once I hand the package off to the post office, what happens during transit is out of my control. I am not liable for the packages after they are dropped off at the post office.

If there are any problems with your tracking, please contact your local post office, as they usually have more information than I do, and will be faster for you to contact them directly.

You can also reach out to me regarding your order at [email protected] or through the contact form here.

⇢ LOST ORDERS - Lost in Transit

If you believe your package has been lost in transit, please reach out at [email protected] or fill out the contact form here. I'd be more than happy to look into it for you and sort it out.

⇢ Can I cancel my order?

Cancellations are accepted within the first 24 hours of purchase, as long as your order has not been shipped out yet. Otherwise, all sales are final and we do not offer returns or exchanges. Please email [email protected] if you need to make a cancellation or fill out the contact form here.